For Administrators and Authorized Support Contacts:
Call +1 (855) 895-4815 and select the Authorized Support Contact option from the menu. See more information.
For End Users:
To access your dedicated User Support Desk phone number, please log into your SAP Concur system, click on Help, then click on Contact Support. See more information.
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The Run Now option is not available to Administrators even with the "Import/Extract Monitor" role assigned. It is only available to Concur Client Support. To have an import file run prior to the Overnight Processing window, create a case with SAP Concur Support via the Support Portal or by calling the SAP Concur Support Admin hotline.