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Support Phone Number

For Administrators and Authorized Support Contacts:
Call +1 855-895-4815 and select the Authorized Support Contact option from the menu. See more information.

For End Users:
To see what your support options are, please read: SAP Concur Support Overview.

How Do I Clear My Browser Cache for Basic Troubleshooting?

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To clear your cache in Chrome:

  1. Click the vertical ellipsis (three dots) in the upper right-hand corner of the browser window
  2. Select Settings.
  3. Under the Privacy and Security sections, click Clear browsing data.
  4. Click the dropdown arrow for the Time Range field.
  5. Select All Time.
  6. Be sure Browsing History and Cached Images and files are selected.
  7. Click Clear data.

To clear your cache in Firefox:

  1. Go to the Menu option in the upper right-hand corner of the browser window.KevinD_0-1686258807264.png
  2. Select History.
  3. Click Clear Recent History.
  4. Select Browsing and Download History, Cache, Form and Search History.
  5. Click the Time range to clear drop down arrow.
  6. Select Everything.
  7. Click OK.

To clear your cache in Microsoft Edge:

  1. Click the vertical ellipsis (three dots) in the upper right-hand corner of the browser window.
  2. Select Settings from the list of options.
  3. Under the Settings options, select Privacy, search, and services.
  4. Scroll down to the Clear browsing data section.
  5. Click the Choose what to clear button.
  6. Click the Time Range field dropdown arrow.
  7. Select All time.
  8. Be sure Browsing History, Cookies and other site data and Cached images and files are all selected.
  9. Click Clear now.

To clear your cache in Internet Explorer:

  1. Select the Gear Icon in the upper right-hand corner of the browser window.
  2. Select Internet Options.
  3. Be sure the Delete browsing history is checked under the Browsing History section.
  4. Click Delete.
  5. Select Preserve favorites website data, Temporary Internet files and website files, Cookies and website data and History.
  6. Click Delete.
  7. Click OK.