Users can change flights after booking, depending on your company’s cancellation policy and ticketing status. Your company may require that you contact your company’s travel agency to make changes to flight reservations after ticketing.
Important: Most companies do not allow their employees to make post-ticketing changes. If you open your travel itinerary and look at your flight segments, you would see Change Flight. If you do not see Change Flight as an option, you must contact your company's travel agency.
To change a flight:
- From the SAP Concur homepage, click Travel from the dropdown screen.
- On the Travel homepage, click the Upcoming Trips tab.
- Select the trip itinerary link for the trip you need to change.
- Select the ‘Change’ link which appears on the right side of your reservation. The Change Flight pop-up will appear displaying your segments.
- Scroll down to the flight segment that you need to change, then click the checkbox for the segment you wish to change.
- Enter your flight change criteria.
- Click Search. SAP Concur will provide a list of all available flights.
- Select the new flight option.
- Continue through the normal flight booking steps.
Note: Some airlines may require users to re-confirm the entire itinerary due to their policies, in which case users will need to select all segments. Also, during the flight change process, some airlines may require you to enter all the segments that you want to keep in the ticket along with the changed segments.
You can also watch a step-by-step video here.
Please note that changing a reservation may generate a fee. The ‘Change’ link may not be visible if changes on reservation are not possible due to policy or ticketing status. If you need to find the contact information for your company’s travel agency, go to the SAP Concur home page and navigate to the Company Notes section.
