The Authorized Support Contact permission can be found within the user’s profile in Company Administration for customers on our Professional configuration of Concur.
To assign the Authorized Support Contact permission if you are on a Professional configuration:
- Mouse over Administration in the upper right-hand corner of Concur.
- From the pop-out menu, mouse over Company.
- From the Company pop-out menu, select Company Admin.
- On the Company Admin screen, click User Administration.
- On the User Administration screen, type the last name of the person to whom you are adding the permission to in the Search Text field.
- Click the Search What field dropdown arrow.
- Select Last Name (exact match).
- Click Search.
- The employee will appear in the Users section near the bottom of the screen.
- Click the employee’s name.
- When the employee profile opens, click the checkbox next to Authorized Support Contact.
- Click Save.
To assign the Authorized Support Contact permission if you are on a Standard/Best Practice configuration:
- Mouse over Administration in the upper right-hand corner of Concur.
- From the Administration pop-out menu, select Expense Settings.
- On the Expense Settings screen in the Access to Concur section, click User Accounts.
- Type the last name of the employee in the Search field (this field shows Search by Name, Email or Manager).
- Click the Search icon (magnifying glass).
- The employee name displays. Note: searching by last name will also pull up employees that have this employee as their manager.
- Click the last name of the employee.
- When the employee profile opens, scroll down to the Permissions section.
- Click Can Administer.
- Click Save.
Note: In a Standard/Best Practice configuration, anyone with the Can Administer permission will be an Authorized Support Contact.
