For Administrators and Authorized Support Contacts:
Call +1 855-895-4815 and select the Authorized Support Contact option from the menu. See more information.
For End Users:
To see what your support options are, please read: SAP Concur Support Overview.
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Once a user profile has been created (normal profile or test profile) in the system, it cannot be deleted, even if it has never been used. User accounts no longer needed, can be deactivated by either entering a termination date (Professional configuration) or setting the profile to Inactive (Standard/Best Practice configuration). Deactivated profiles can be reactivated, if need be.
A good best practice when deactivating user profiles is to update the Login ID by typing OLD at the beginning. For example, OLDwilliam.never@sap.com. This allows the original Login ID to be used again for future employees who might have the same first and last name of an employee who is no longer at the company.
To Deactivate a User Profile on Professional Edition:
To Deactivate a User Profile on Standard/Best Practice Edition:
If these options are not available, you may alternatively follow these steps:
Note: