Cannot login to Concur Mobile App

[agupta31]

Hello AnnaDizo,

I too having "Network Conection Error" when trying to use Concur app. Changed PIN, reinstalled app but still not luck.

Working fine using laptop.

Can you help or suggest something ?

Amit

amit.k.gupta@capgemini.com

[AnnaDizo]

Hi @agupta31 

Kindly checky my reply to your email.

Thank you

AnnaDizo

[mwnorplex]

Hello @AnnaDizo,

I'm having this same issue, both iPhone and iPad give the "We don't recognize the information entered. Please re-enter your username and password." error, telling me to re-enter or contact my company help desk. Logging in on PC works fine. Please advise!

[AnnaDizo]

Hi @mwnorplex ,

Good day.

To properly check logs, can you email me your login ID?

Regards,

AnnaDizo

[SV8050]

 No I’m able to log in on my laptop either. 

[AnnaDizo]

Hi @SV8050 ,

Good day.

Just checking if you are still not able to log in to the Concur app? If yes, kindly email me your login ID so I can check logs and getting your permission as well if I can reset your PIN for further investigation.

Thank you.

AnnaDizo

SAP Concur Support