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Support Phone Number

For Administrators and Authorized Support Contacts:
Call +1 (855) 895-4815 and select the Authorized Support Contact option from the menu. See more information.

For End Users:
To access your dedicated User Support Desk phone number, please log into your SAP Concur system, click on Help, then click on Contact Support. See more information.

How do I log into the SAP Concur mobile app?

SAPConcurTeam
Community Manager
Community Manager
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The first step is to download the app on your Apple or Android phone. This can be done directly from your device, or by sending yourself a download link from within the desktop version of the SAP Concur product.

 

To find where to send yourself the download link, navigate to Profile and click on Profile Settings. Then click on Concur Mobile Registration under Other Settings on the left-hand side of the page. Here you will see two options to access the app.

 

  • If you choose to download the app, enter your email address to be emailed a link to download the app directly.

 

  • On this page you’ll also find the information to sign into the app if you already have it downloaded onto your device. Sign into the SAP Concur mobile app, simply tap on "Company Code Sign In" and enter your company code. Then follow the instructions per your company procedure for single sign on.

 

Your username will be listed on this page, as well as your company code, and the SAP Concur mobile app uses the same password you use to log into the web-based version. Alternatively, you can use your SAP Concur username and a Concur Mobile PIN. If needed, click “Forgot Concur Mobile PIN” in the left-hand menu to reset your existing Concur Mobile PIN.

 

Once you have installed the app on your device, use the following steps to log in:

  1. Launch the SAP Concur mobile app on your device.
  2. Enter your username (login ID), verified email address or SSO company code.
  3. Click Next.
  • If you are prompted to enter your password, insert your SAP Concur password to sign in. (This is not the mobile PIN).
  • If you are redirected to your company's SSO login page, enter your SSO credentials to sign in.
  • If you see two or more options related to different SSO login scenarios (Sign in with Mobile SSO / Sign in with SAML2 / Sign in with Azure SSO etc.), select one. 
  • You will be redirected to your company's SSO login page, where you can enter your SSO credentials to sign in.

The option to sign in via mobile PIN is being retired soon. You can still use it by following these steps, if your company's configuration allows:

 

  1. Launch the SAP Concur mobile app on your device.
  2. On the top, click Take me back to the old Sign In Experience.
  3. Enter your login ID.
  4. Click Next.
  5. Enter your mobile PIN.
  6. Click Sign In.