Cannot login to Concur Mobile App

[jmt2331]

I have no problem logging on to Concur website from my laptop.  But I now can't login to the concur mobile app from my iPhone or iPad.  I am getting the following message.  "Unable to Sign In.   We are unable to sign you in at this time.  Please contact your company's help desk or travel/expense department."  I have done this and they say they don't support the app, but i can't seem to find a way to reach SAP Concur for help.  Can anyone help with this? 

[toddsovann]

I am having the same issue as the above poster. Company told me to contact Concur. Not sure who to contact. Login works on the website. Tried resetting passwords, pins, etc. The iPhone mobile app used to work. Now it will not let me log in using the same credentials as the website. Please advise.

[petephughes]

I’m having similar issues. Cannot log in via mobile app (iPhone & Samsung). Changed password on website yet still doesn’t work on the app.

[AshleyB]

Hi @petephughes,

The mobile app is having some intermittent issues today that are not widespread. This is causing a few of our customers to have similar trouble with accessing the app. We are working to fix these issues as quickly as possible. Our desktop experience is operating as normal and can be used until a solution is found. If these issues persist you can send me a private message with your company name and email, so I can connect you to support.

[ggmuer]

Hi Ashley,

would greatly appreciate if you could help me login on the app, since it only works on computer.

how can i get in touch with you?

thanks

Gregor

[Anonymous User]

Are you all still having issues today?  I'm finding out this morning that several team members contacted our IT Help Desk with this issue yesterday.

Thanks!

[AshleyB]

Hi @ggmuer and @Anonymous User,

The issues seen yesterday on the mobile app are resolved. If you are still having trouble you will need to reach out to your company's authorized support contact or resource User Support Desk. Contact your company for this information. If you are your company's authorized support contact please submit a case to Concur Support. 

[AshleyB · Accepted solution]

Hi All,

Thanks for resourcing the SAP Concur Community for this issue.

We are no longer wiping phones directly from conversations happening here on the community. You will need to create a support case to get mobile errors resolved. 

Here are two ways to get support:

1. You can contact your company’s authorized support contact. They will be able to help you create a support ticket for this issue. Your company should be able to tell you who they are and provide contact information.
2. If your company subscribes to User Support Desk you can call them directly and create a support ticket. Your company will be able to tell you if this is an available support channel and provide you with the number. 

For more general information on logging into your mobile app check out this video:

I hope this helps! 

[Tsbihi]

Hi Ashley,
I'm having the same issues where my app phone is not recognizing my info - the exact same info I use on my computer. Pls advise. Thank you

[AshleyB]

Hi @Tsbihi,

You will need to contact your company's authorized support contact or the User Support Desk. These two options (more details in my comment above) are the best way to get answers and support for the technical issues you are describing.