SAP Business Exchange
cancel
Showing results for 
Search instead for 
Did you mean: 
Community Manager
Community Manager

Re: Cannot login to Concur Mobile App

Hi @illusive503@Vic, and @ttownrocks 

 

Thanks for posting!

 

Please create a support ticket for this issue. I have outlined a few ways for you to do this in this post's solution. We are always willing to help you when you have issues but every instance of Concur is different so our solutions sometimes require support on an individual level. This is where a support ticket is the most helpful.

 

Please let me know if you need help getting connected to support.

 

 

Best,
Ashley Bragg
SAP Concur - Community Manager
Vic
Occasional Member - Level 1

Re: Cannot login to Concur Mobile App

Hi,

 

I'm using the SAP concur App on iphone, but today I cannot log in, and I'm getting "we dont recognise the information entered" error, web access is ok.

 

I have reinstalled the app, and changed my password, the error presists,

 

 

Please help me to resolve this issue.

 

Thanks.

ttownrocks
Occasional Member - Level 1

Re: Cannot login to Concur Mobile App

Same problem.

 

Please help!

pfrazao99
Occasional Member - Level 1

Re: Cannot login to Concur Mobile App

 

Just started to work this morning. 

mattydboom
Occasional Member - Level 1

Re: Cannot login to Concur Mobile App

Hello I am having exactly the same problem as described by others. New mobile app install and unable to sign in. Have reset password, pin etc all online... (as resetting from Mobile App doesnt trigger the emails either).

 

Dont know what else to do now....so if you could reset your end that would be appreciated. 

 

Thanks

sontivr
Occasional Member - Level 1

Re: Cannot login to Concur Mobile App

concur_error.png

DarrenW
New Member - Level 2

Re: Cannot login to Concur Mobile App

Hi AnnaDizo. 
im having the same problem. Could you possibly do a remote wipe on my account please ?

 

thanks. 

srondo3
New Member - Level 1

Re: Cannot login to Concur Mobile App

I am having the same issue

SuzyE
New Member - Level 2

Re: Cannot login to Concur Mobile App

I have the same issue and have tried everything suggested.  It works fine 2 days ago. Now what do I do? 

JHIDEXcorp
Occasional Member - Level 1

Re: Cannot login to Concur Mobile App

Hello 

I'm trying to access SAP Concur on my iphone and am getting Network Connection Error - please check your network connections.

Can you please offer a solution?