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Neslo
New Member - Level 1

Re: Cannot login to Concur Mobile App

Hello

 

I have same issue. I can´t login to the Concur mobile app.

I have tried to reset the PIN, Password, deinstall/Reinstall the mobile app. It will not let me login.

I have no problem with the desktop version.

 

Please advice

 

/ Jesper

SAP Concur Employee
SAP Concur Employee

Re: Cannot login to Concur Mobile App

Hi @Neslo ,

Thank you for contacting SAP Client Support.

 

To properly assist you on this case, after resetting and uninstall/reinstall, are you getting an error when you try to log back in? Are you seeing a "Network Connection Error". If yes, this may be similar to an issue where several Users are affected. 

 

Kindly open a Support Ticket via the Support Portal or  reach out to you SAP Concur Admin  to open a Support Ticket on your behalf. Kindly include your login ID on the ticket.

 

Thank you and Regards,

AnnaDizo

BenHsu
Occasional Member - Level 1

Re: Cannot login to Concur Mobile App

Hi,

 

I can't login to Concur Mobile App since yesterday. Even I've changed my PIN.

 

BEN

SAP Concur Employee
SAP Concur Employee

Re: Cannot login to Concur Mobile App

Hi @BenHsu 

 

Thank you for contacting SAP Client Support.

 

To properly assist you on this case, after resetting and uninstall/reinstall, are you getting an error when you try to log back in? Are you seeing a "Network Connection Error". If yes, this may be similar to an issue where several Users are affected. 

 

Kindly open a Support Ticket via the Support Portal or  reach out to you SAP Concur Admin  to open a Support Ticket on your behalf. Kindly include your login ID on the ticket.

 

Thank you and Regards,

AnnaDizo

JacobW
Occasional Member - Level 1

Re: Cannot login to Concur Mobile App

Hi Anna, it was working fine but today the same issue is back. I have tried resetting pin and PW multiple times  (as per my Corp help desk) and still can’t log into the mobile app. 

 

desk top is working fine  

 

any suggestions would be greatly appreciated. 

 

Best,

 

Jacob

 

788A4E4F-4B5A-4191-BB73-AC772E6AC3DF.png

 

 

SAP Concur Employee
SAP Concur Employee

Re: Cannot login to Concur Mobile App

Hi @JacobW ,

Good day.

I did a remote wipe of your mobile PIN, kindly logo to your Concur account on the web. Go to Profile >> Profile Settings >> Concur Mobile Registration - on this page you will see a link or fields to create a new mobile PIN. Go ahead and create a new one then try logging in again to the Concur app.

 

Let me know of the result.

 

Thank you

AnnaDizo                                                                                      

JacobW
Occasional Member - Level 1

Re: Cannot login to Concur Mobile App

Anna, thank you so much! It work. 

 

Cheers,

 

jacob 

Giselle
New Member - Level 1

Re: Cannot login to Concur Mobile App

Hi anna,

 

I am having the same issue please could you remotely wipe my password?

 

many thanks

 

giselle

SAP Concur Employee
SAP Concur Employee

Re: Cannot login to Concur Mobile App

Hi @Giselle ,

 

Good day!

 

If you can kindly provide me your login ID so i can process a remote wipe.

 

Thank you,

AnnaDizo

JacobW
Occasional Member - Level 1

Re: Cannot login to Concur Mobile App

The remote did work for the better part of the day. Now when I try to log in it’s giving me a ‘connection error’ msg when I know I’m connected. 

 

Is is this a broader issue? 

 

Thanks,

 

jacob