cancel
Showing results for 
Search instead for 
Did you mean: 
Appiahsa
Occasional Member - Level 1

Re: Cannot login to Concur Mobile App

Thank you so much. It worked. 

Fpolk
New Member - Level 1

Re: Cannot login to Concur Mobile App

Im having the same issue like everyone else 

 

I deleted the app and reinstalled it I changed my pin and user password and still nothing 

Fpolk
New Member - Level 1

Re: Cannot login to Concur Mobile App

F6167883-F1A2-43EA-895A-47ADB90C1C62.pngSame thing

 

Fpolk
New Member - Level 1

Re: Cannot login to Concur Mobile App

Just an update I can login on the website but not the app

SAP Concur Employee
SAP Concur Employee

Re: Cannot login to Concur Mobile App

Hi @Fpolk 

Good day.

I did a remote wipe with your PIN. 

Kindly log on to your account on web and under Profile Settings, create a new PIN on 'Concur Mobile Registration' page. Once done try to log in again using the new PIN created.

 

Thank you,

AnnaDizo

Andrsmith
Occasional Member - Level 1

Re: Cannot login to Concur Mobile App

@AnnaDizo 

 

I am having this issue again. I just got a new phone yesterday and can not login through the app. Only on internet browser. I did all the steps you mentioned with no luck. My user name is asmith@maxonlift.com

 

thanks

andrew smith

SAP Concur Employee
SAP Concur Employee

Re: Cannot login to Concur Mobile App

Hi @Andrsmith 

 

Good day.

 

I did a remote wipe on your PIN, kindly fowllo the same steps under your Profile Settings and create a new mobile PIN.

 

Thank you.

 

Regards,

AnnaDizo

jhakman
New Member - Level 2

Re: Cannot login to Concur Mobile App

I am having the same problem as on previous posts.  Today I can log on using a browser on laptop or tablet, but cannot log on using the app on either IPad or Android Phone.  Have reinstalled app, reset password, and reset PIN.  None are accepted.  

 

Is there a solution that I can pass along to our company helpdesk?   It would save them a lot of time.

SAP Concur Employee
SAP Concur Employee

Re: Cannot login to Concur Mobile App

Hi @jhakman ,

 

Good day.

 

Kindly provide me the login id of the affected user so I can check error logs. Based on the previous issues I was working on, I am noticing that most of these affected users are being locked out form their account.

 

Thank you,

AnnaDizo

mcrognale
New Member - Level 2

Re: Cannot login to Concur Mobile App

Same problem... reset my password and pin but it's not letting me into the app on my new phone.