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As you gear up for a new year of supporting users, maintaining policies, and keeping your T&E program running smoothly, having the right resources can make all the difference. In this section you’ll find two useful articles – one offering a practical checklist of must have links, the other serving as a roadmap for where to find the information you need. Together, they help you find exactly what you need, right when you need it.
Find It Fast: Your SAP Concur Admin Guide to Finding the Right Resource
When you’re supporting employees, managing travel and expense policies, or rolling out new program updates, the hardest part often isn’t the work itself – it’s knowing exactly where to look for the right information. With multiple SAP Concur sites offering different types of resources, it can be easy to wonder if you're looking in the right place.
This guide removes the guesswork by breaking down three of our most accessed resource locations:
Think of this as your reference key, helping you head straight to the source that fits your need.
SAP Concur Community
Who It's For
Primarily for you: SAP Concur administrators and program owners at customer organizations. End users can also access articles and FAQs. Discussion forums and closed groups are available when you sign in.
Why It Exists
The Community is designed to keep you up to date on product enhancements and releases, connect you with self service guidance, surface tips & tricks that help you optimize your program, and make it easy for you to learn from other SAP Concur Admins. In short: it’s your home for timely insights, peer support, and program optimization guidance.
What You'll Find
"Getting Started" guides and links for both admins and end users
Quick how to videos and end user basics (sign in, receipts, booking)
Product release highlights and summaries
Information on support, billing, and services
Tips, tricks, and peer sourced best practices for optimizing your program
When to Go Here
Use this when…
Or go here instead…
You want peer tested ideas, quick tips, or a friendly explanation of a new feature.
You need technical troubleshooting, official product documentation, or to open a case → Support Portal.
You’re exploring adoption strategies or looking for how other admins solved a similar challenge.
You want structured, role based coursework or a learning path → SAP Learning.
For Authorized Support Contacts (ASCs)—administrators who’ve been granted ASC access by your organization.
Why It Exists
To submit and track support tickets and to access the extensive Knowledge Base with detailed, step by step product documentation and troubleshooting guidance. Its mission: to give SAP Concur administrators a centralized, authoritative hub for solving specific technical issues.
What You'll Find
Product documentation and configuration details
Step by step guidance on troubleshooting and known issues
30k+ Knowledge Base articles
Case creation and management
Links to related content on Community and SAP Learning
When to Go Here
Use this when…
Or go here instead…
You need definitive, technical instructions, to resolve an issue, or to manage a support case.
You want peer insights, adoption tactics, or program tips → Community.
You require configuration depth or official documentation for a change.
You’re building foundational skills or onboarding new admins → SAP Learning.
How To Access
In SAP Concur, select the question mark icon and choose “Contact Support.”
SAP Learning
Who It's For
For SAP customers, including all SAP Concur administrators and program owners. It’s structured for learners at every stage: new, experienced, or specializing.
Why It Exists
SAP Learning provides structured training designed to build foundational knowledge, deepen understanding of capabilities, and help learners grow their expertise across SAP Concur solutions.
What You'll Find
eLearning modules
Self paced training courses
Microlearning content
Role based learning journeys
When to Go Here
Use this when…
Or go here instead…
You want a clear, structured path to learn or deepen expertise (for you or new admins).
You need immediate troubleshooting or technical documentation → Support Portal.
You’re planning ongoing development with trackable progress.
You want quick tips, peer examples, or community discussion → Community.
Not sure where to begin? Scan the Community first to see how other admins frame the question, then jump to the Support Portal or SAP Learning for official depth or formal training.
Other Helpful Resource Locations
Beyond these three core destinations, you may also find value in:
