Hi @syltr
The ERR_SSL_PROTOCOL_ERROR network error is commonly related to network settings or computer settings that may be affecting the browser's ability to load Concur's website.
This error code (ERR_SSL_PROTOCOL_ERROR) is provided on the Google Chrome but could show up as “Can’t connect securely to this page” on Edge or "Warning: Potential Security Risk Ahead" on Firefox. This error can happen for a variety of reasons:
- Incorrect date and time settings on your machine
- Cache and cookies affecting the browser
- Antivirus or network settings that could be blocking concursolutions.com on your machine
- Browser extensions
- Outdated browsers
- Issues with the Operating System
- Issues with SSL state
As an initial troubleshooting step we would advise that the user tries to close the browser and open incognito mode. For Chrome and Edge, press Ctrl + Shift + N to open a private window. For Firefox, press Ctrl + Shift + P. On the private window opens, please try to login again. If this works, this is a sign that cache, cookies or browser extensions could be affecting your logins, so you may need to clear your browser data and review installed extensions. If this does not fix the issue, please reach out to your IT department so they can help you with other possible causes for this issue such as internal network settings, date and time settings, OS issues or SSL state.
Best wishes,
Andras
SAP Concur
Did this response answer your question? Be sure to select “Accept as Solution” so your fellow community members can be helped by it as well.
