The connection for this site is not secure

[syltr]

For the past 2 days, I've been encountering this pop up message stating "The connection for this site is not secure" sent from www.concursolutions.com.  This seems to be happening when I'm working from home recently.

ERR_SSL_PROTOCOL_ERROR

I've tried clicking the "Diagnose issue" and "Refresh" button that is available within the pop up window, but this does not help resolve the issue.

Clearing my History and Cookies from my web browser temporarily fixes the issue.  But eventually the same message pops up again and I simply repeat the same actions and re-log back into Concur.

Anyone else experiencing this issue or know how to resolve this?

[Andras]

Hi @syltr 

The ERR_SSL_PROTOCOL_ERROR network error is commonly related to network settings or computer settings that may be affecting the browser's ability to load Concur's website. 

This error code (ERR_SSL_PROTOCOL_ERROR) is provided on the Google Chrome but could show up as “Can’t connect securely to this page” on Edge or "Warning: Potential Security Risk Ahead" on Firefox. This error can happen for a variety of reasons:

- Incorrect date and time settings on your machine
- Cache and cookies affecting the browser
- Antivirus or network settings that could be blocking concursolutions.com on your machine
- Browser extensions
- Outdated browsers
- Issues with the Operating System
- Issues with SSL state

As an initial troubleshooting step we would advise that the user tries to close the browser and open incognito mode. For Chrome and Edge, press Ctrl + Shift + N to open a private window. For Firefox, press Ctrl + Shift + P. On the private window opens, please try to login again. If this works, this is a sign that cache, cookies or browser extensions could be affecting your logins, so you may need to clear your browser data and review installed extensions. If this does not fix the issue, please reach out to your IT department so they can help you with other possible causes for this issue such as internal network settings, date and time settings, OS issues or SSL state.

[msellers]

I am having the same issue & has popped up at least 4 times in 90 minutes.  I am also using a VPN, so something is going on w/ Concur.