Name change

[shh1295]

Hi, my first name is splitted into two parts and only the first part is seen in the Concur profile.

I have contacted my system admin and she changed my name on the corporate system, but my name on Concur profile is not updated automatically.

Is there any other way to change my name?

Thank you very much.

[KevinD · Accepted solution]

@shh1295 there isn't any other way to change your name. Can you send me a private message with how your name should be appearing, please? I'd like to see if your name on your administrative profile is what is showing for you. Click my username (KevinD) then click the Message button.

[shh1295]

Thank you very much, I just checked the name change has been done. I assume the system is updated weekly here.

[kbryant]

I have a similar issue. The issue is with my middle name. It has my full middle name, but on my ID it's only my initial. Is there a way I can have that changed?

[ParmK]

Hi, 

I need to add my Middle name into my First name to match my name on my passport. The first name is greyed out, can you help me understand how I do this? 

[KevinD]

@ParmK when it is grayed out, that means your company purposely locked this down so employees wouldn't be changing their name. You will need to contact those at your company in charge of administering SAP Concur. There might be someone in HR that can help as it is likely your name on your profile is being fed from your employee information stored with HR.

[barretodebora]

Hi @KevinD - I am facing the same issue with my name in the Concur profile. I already requested the change on the corporate system (HR) and it looks good, but my name on Concur profile didn't change.  Is there anything else I should do from my end to get it updated? Thanks! 

[KevinD]

@barretodebora how long ago did you submit the request to HR? If it has been a few days, it is likely that your HR system isn't feeding to SAP Concur, which means your site administrator would need to go into your SAP Concur profile and update your name. Without knowing how your company is doing this, I can only speculate. 

If you sign in to your account, you will see a Company Notes section. In that section it tells you how to submit a help ticket internally. That would be my suggestion. 

[leedau]

@barretodebora Thanks for posting in the SAP Concur Community. I would recommend that you reach out to your Concur Administrator.  I can send you a private message with how to contact your Concur Administrator. 

[dzungdo]

@KevinD My name is different in Concur and passport, please help change my name to match my passport so I can book my flight. Thank you.

[KevinD]

@dzungdo Unfortunately since I am not part of SAP Concur Support, I cannot make name changes for users. Your company's site administrator will need to do that. If you do not know who that is, I recommend speaking with your direct manager to see if they can point you to the correct person.

[lacey1216]

My name has been updated with my company for a few years now, but it doesn't appear that the change made it to concur. How can i get  this updated as I will need to book a flight soon?