Login ID not available

[MIRANDA]

Hello team

I'm facing a problem adding a user and I would like to know if you have already faced this problem.
I am filling in all the mandatory data, but when trying to save it is showing the message:
Login ID __________________ is not available

Has anyone experienced this problem?
Note: I have already consulted the ID that I am trying to create and it does not exist, I put it in the search for the status to be searched (EVERYTHING).

[cjmarimo]

Hi,

Have you tried these two options?

We have users who only have "Request & Travel Module" (and not "Expenses Module"), and they only appear when we select "Use Travel Advenced Filters"

BR,

[MIRANDA]

I managed to check with the administrator's login and there was no result either.

[MIRANDA]

This flag (Use Advanced Travel Filters) is not enabled for me, do you know where the setting is to enable it?

Thanks for your help

[KevinD · Accepted solution]

@MIRANDA if you send me the Login ID you are trying to add, I can take a look. It isn't out of the realm of possibility that the ID is used in a different SAP Concur site and therefore not one you would find. 

Please send me the login ID via private message. 

[dante-hernandez]

Hi Kevin,

I have the very same situation as MIRANDA, can you please help with this?

Thanks

[KevinD]

@dante-hernandez please send me a private message with the username/log in ID you are trying to set up. 

Click my username (KevinD) then the Message button to send me a private message.

[yunhui]

Hi Kevin,

I have the very same situation as MIRANDA, can you please help with this?

I sent you a message

Thanks

[KevinD]

@yunhui see my response to your private message.

[cedrik_boussier]

hello @KevinD I have the very same issue here, which happens just after an environment refresh. I'm unable to create a user, it says The login ID xx.xx@xx.fr.uat is not available. Could you by any chance help ? many thanks

[KevinD]

@cedrik_boussier have you done a search in your site for the username to see if it is set to inactive? I find that sometimes the profile is created, but set to inactive and those searching don't do a search for inactive profiles. 

Please double-check that for me and let me know what you find. 

Also, is this for test site or is it a test user you are creating in your production site?