Login Id not available when updating email and other information

[Jun577]

Hi Team, 

A box popped up when updating information for an existing user. Noticed that the Login Name and email address re different. Same issue occurred when creating a new account with the work email. 

Can anyone help with this? 

Thanks!

[KevinD]

@Jun577 alright, let's do one situation at a time...You updated an existing user and received the pop up. I take it you tried updating their Username/Log in ID, is that correct? The Log in ID and email are not required to match. Maybe you knew that already. Was the reason for updating the user is because these two things didn't match? 

Situation number 2...most likely the user has a profile in your site. I've seen this more than once where the user's profile is created via Concur Travel or possibly the user's account was deactivated. For this situation, I would go to the User Administration screen and enter the log in ID you are trying to create into the search field. See my screenshot and follow the things I highlighted for your search. See if that pulls up a profile for the log in ID you are trying to create. On the off chance that no results come up, which can happen...let me know in a private message what the log in ID is you are trying to create. That way I can see if it is being used in a different instance of SAP Concur. 

[Jun577]

Hi Kevin, 

Thank you! You're right with the two situations! The information was updated successfully following your instructions.  

Here is the story. There are two accounts for this employee, and one of them was deactivated with work email for the Login ID. The active account with Login ID mtaylan@cdph.ca.gov could not be updated until the ID remained the same. However, I had to deactivate this one and reactivate the first one since the employee says she could not login with the mtaylan@cdph.ca.gov.  I did not know the Log in ID and email could be different; I am new to be an Airline Coordinator. 

Thank you so much for your help!

Have a great day!

Jun

[KevinD · Accepted solution]

@Jun577 great to hear. Let me know if you have any other questions. I'm here Monday through Friday. 🙂

[Jun577]

Thank you! 

Have a wonderful weekend! 

Jun