Has Drive been removed from the SAP App?

[maamland95]

I am trying to figure out if Drive has been removed from the SAP App. Most of my company drives for work and nobody is utilizing this yet. I have been tasked with beta testing the program and coming up with an action plan to rollout to the rest of the company, but when I look in my SAP app, Drive is nowhere to be found. Am I overlooking something?

[MelanieT]

@maamland95 Drive is available in the App.  If you are not seeing it, here are some troubleshooting steps:

1) Open the SAP Concur mobile app
2) Log in the mobile app
3) Tap on the profile icon with your initials in the upper right corner (iOS devices) or on the three horizontal bars in the upper left corner (Android devices)
4) Navigate to Settings > System
5) Tap Clear Cache
6) Back out of the pages until you once again see the three horizontal bars and tap on them
7) Tap Sign Out
8 )Remove the application from the phone
9) Reboot the device
10) After the reboot, reinstall the application.

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[SteveK9]

Hi, I followed the same steps as this user but still could not get Drive to appear. Our project manager from SAP has said this is a add-on that must be purchased. Can you please confirm?

[Andras]

Hi @SteveK9 !

Drive is a feature that first needs to be enabled for your company. If your company already has Drive enabled, users can follow the steps below to turn on Drive in their SAP Concur mobile app. If you do not see the options below, it most likely means that your company would need to enable this service. This is a billable project in which you would need to contact your Account Manager to set this up.

Please follow the steps below to enable Drive:

1. Drive is always available on the main screen. Tap Enable

2. A screen requesting to use location will appear. Tap Continue

3. Choose the preference for location sharing. Drive requires access to location all the time, which can be adjusted by tapping Open Settings

4. On the Drive Settings screen, choose your preferred capturing mode

• User-initiated: start and stop tracking of trips yourself
• Scheduled: automatically captures mileage using location specific days and times. Capture starts and stops with vehicle movement

5. Make the desired selections and then tap Close to return to the home screen

[2315]

Getting this feature to work has been a nightmare!! 

1st Log into concur on a computer and add a vehicle.

This is located under profile settings (top right) and then vehicle configuration (lower left). 

click New and add a vehicle

Once that was done I had to enable the app but it still did not work so I deleted the app and reinstalled. This time when I enabled drive, it opened settings for the drive feature and I had to change the drive settings to User-Initiated before the start button worked.