we need to change the company label appearing under the employee name in Concur mobile app:
Is there a way that the description can be customized?
Thanks a lot
@alviseangelini has this been resolved? If not, I'm not exactly sure what you are referring to. Can you please provide a screenshot for me? Thank you.
thank you for your feedback.
We are still having the issue, we would like to customize the name of the company appearing in the information section of the mobile app
You can refer to the screenshot below:
@alviseangelini here is what I found out:
In order to do a Company Name Change or update your Shipping Address, you will need to reach out to your Account Manager (AM)/Client Success Manager (CSM) and provide them with the below information:
You will need to provide a signed and dated notice on company letterhead stating the following:
Keep in mind that you cannot have one name display in the mobile app and a different display name in the desktop version.
I hope this helps.
thank you for these further information.
So there is no possibile way to manage it via customizing?
We have employees coming from different companies but we have a single legal name on the contract and we don't need to change it.
For us it will be ok to have the same name in mobile and desktop app.
It is very strange that this is something not linked to the employee information themselves or at least customizable in some way.
@alviseangelini correct, you are not able to customize it yourself. The name shown on mobile and on the desktop is the name you provide to Concur. That name is stored in a database and is what is shown on the mobile app. We cannot store multiple names for one company in the database. Is the name users see causing an issue?
Yes, unfortunately this is causing issues as we are extending our contract to other companies so we don't want other company's employees to see the name of the one owning the contract as this could cause possibile problems (even legal) among them.
How can we proceed?
@alviseangelini what do you mean you are extending your contract to other companies? Are you going to set up the employees of the other companies with profiles in your Concur site? If so, your only course of action is what I previously posted, but you'll have to make the company name something generic if it is going to cause issues. I'm not sure you want a generic company name as the name of record that we have in our database.
I guess I'm confused as to what "extending our contract to other companies" means. I've never heard of anyone doing this before. If you could explain a bit, that would be great.
we want to extend our contract and use it to deploy Concur usage in other companies of our group without signing a new contract.
What we were wondering is that the company description in the mobile app could come from the Master Data information of the employee or from a customized label to be able to manage the visbility of a coherent company name and not the one owning the contract.
As far as I understood the name can be modified but only if the one in the contract changes and moreover you will need also some authority documentation demonstrating the company name changed that can't be applied to a generic one.
Do you know if it will be possibile to change this behaviour in the future?
@alviseangelini I can't say if this will be available in the future, but I can tell you that ever since the launch of our mobile app several years ago, it has been this way. In my personal opinion, I don't see it changing anytime soon.
The name in the employee section is the company name with whom Concur has a contract and not the employee's company.
I think you do not want to change the contracted company name, if you want then contact your Concur relationship manager.