Negotiated rates loaded in GDS are not showing in Concur

[HD7NMM]

Hotelier here.....I am with a hotel that recently went from an independent to a branded property. Our GDS chain code did change when we rebranded.

One of my top accounts can no longer see the negotiated rates in Concur. Their TMC confirmed the neg rates are loaded correctly in GDS. The account did update our chain code in Concur, which solved the problem in 2023, but the negotiated rates have disappeared again in 2024. They can see our public rates and consortia rates.

What is blocking the negotiated rates from displaying, and what can be done to resolve the issue?

[MelanieT]

@HD7NMM Hello!  Thank you for reaching out here, and I'm sorry for the issues with rates.  I believe our Travel Support team will need to research why this is happening in your site for you.  You will want to create a Support ticket or have your Admin create a Support ticket for this. 

Remember to tag me if you respond or feel free to mark this post as Solved if you don't have further questions or comments. To tag me on your response, you click the Reply button, first thing to type is @. This should bring up the username of the person you are replying to.

[HD7NMM · Accepted solution]

Concur had to update our hotel profile in their system, with the corrected chain codes. This resolved the issue. Thank you!