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bobbyallen
New Member - Level 1

My seat assignment in concur is ignored at checkin

I chose seats when I booked travel through concur. The airline acts like they have no record of that seat assignment when I check in. End result is I get middle seats at the back of the plane when I selected aisle seats near the front of the plane weeks ago when the reservation was confirmed.  I confirmed that the seat assignment shows in concur.

1 REPLY 1
KevinD
Community Manager
Community Manager

@bobbyallen how many times has this happened? Is it with the same airline or any airline that you choose in Concur travel?

 

Do you have this airline's app and if so, do you confirm the seat assignment in the app or on the airline website? 


Thank you,
Kevin Dorsey
SAP Concur Community Manager
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