Itinerary uploaded as Company Paid when its not and doesn't allow editing - why?

[Lhendrickson]

Our set up is 100% Out of Pocket.  One of my travelers forward an itinerary to plans@tripit.com and it came through to his Available Expense items as Company Paid and does not allow editing.   The forward was from his personal gmail and his gmail is set up under his TripIt account as well as his work email.  This happened to another traveler, but they were able to edit and change it back to Out of Pocket.

Has anyone experienced this?   Is it a Company set up issue?  If so, where?  We don't have any Company Credit Cards set up in Concur, so I'm at a loss at what the issue is.

[MelanieT]

@Lhendrickson I have responded in your post in the Admin channel.  Can you send me a private message with the user's name, and I can take a look at the set up?

Remember to tag me if you respond or feel free to mark this post as Solved if you don't have further questions or comments. To tag me on your response, you click the Reply button, first thing to type is @. This should bring up the username of the person you are replying to.

[Amy_Alpine]

In Expense Settings, we changed our default payment form from "Company Paid" to "Out of Pocket." Those are both defaults in Concur Expense which users can't delete/de-activate. However, some expenses still come over with the wrong default. We just copy to new expense report and edit. I think the lack of editability is related to the card feed function? We don't use the card feed function, but I suspect the code isn't nuanced enough to tell that the new expense isn't from a card feed and leave that form of payment in editable format.