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Hi
Since about 2 months ago, every time I've tried to buy a plane ticket I've gotten the "We're Sorry... We encountered an issue that prevented us from completing your request" error message.
I am located in Colombia South America and my company card was issued by Citi Bank from New York. This morning I needed to buy a ticket and got the error message again. I called the person who helps us with this type of things and she was able to buy the ticket using my user. She did exactly as I did but she didn't get the error message.
Does anyone have any idea on why is this happening? Could it be because the IP address is from a different country? It shouldn't be like that because it worked fine until 2 months ago.
In case it is of any help, I deleted the cache and the problem continued.
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@Jorgejaramillo have you tried using a different browser? Did the travel agent actually book the ticket in Concur Travel with your user?
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Hi Kevin, thanks for your reply.
I have not tried another browser and since this lady helped me this morning to buy my tickets, I have no more tickets to buy in the near future. I'll take that into account the next time I need to buy tickets.
The person who booked my tickets in Concur was not a travel agent, just someone from the headquarters office in the US.