"unable to assign one or more of your seats" and "Airfare must be ticked by" Notifications

[bkennedy]

UPDATE: I was finally able to get a seat assignment to stick and the other notification has gone away. No idea why. 

Hi I have re-selected seats more than 5x but am still receiving this notice "We were unable to assign one or more of your seats." I also receive a notice with "Airfare must be ticked by" and tomorrow's date. I am assuming these notices are related. 

The Airfare notice appears after I re-select my seat. When I view my travel plans again a few minutes later, the "We were unable to assign one or more of your seats."  notice has re-appeared. 

[EllenR]

You don't have to tell everyone here  😉, but if you would like to Direct Message me, I would like to know which airline(s) you were booking.  I have a suspicion it was Southwest? But whether it was or not, it would be interesting for me to know so that we could take a look at why that airline might be having seat assignment issues. 

[bkennedy]

It was Alaska airlines. I've only flown with them twice before and don't remember any issues. 

[EllenR]

Thank you! We will keep an eye on them to see if there are recurring issues.  It can happen that the airline systems have communication hiccups with the reservation systems, but your observation of the ticketing notice and successful seat assignment was interesting. 

[__]

Hello! I've been getting the same error notification ("We were unable to assign one or more of your seats.") every time I try to book a round-trip American Airlines flight. I've tried selecting different seats for each flight, and there are still plenty of available seats left for each flight, but I always get the same error when I click on "Book and Continue". I've tried waiting a day to see if that would resolve whatever hiccup might be happening but that didn't help either. After trying various times, I can no longer proceed to click on "Book and Continue" because the system has me flagged for churning behavior since I've cancelled and tried rebooking the same flights in an attempt to solve the issue.

[KevinD]

@__ I recommend calling your company's travel agency if this is something you need to book ASAP. 

Also, have you tried booking it without selecting seats to see if it will go through?

[__]

Update:

I went ahead and finalized my bookings on Concur even though my selected seats weren't sticking (all flights were still telling me to "Select Seats" even though I already did) and still giving the aforementioned error, after numerous attempts trying different browsers, selecting different seats, cancelling and rebooking (not finalizing), and waiting several days between attempts. After finally finalizing my booking on Concur, I went onto the actual American Airlines site, put in my information, and all of my selected seats through Concur did indeed go through to American Airlines. So, at least in my case, the "We were unable to assign one or more of your seats." error on Concur can be ignored.