PEG
Occasional Member - Level 2

User guide

Hello,

 

Is there a user guide to provide to our customers please ? I can only find administrator guides.

 

Thanks

4 Solutions
Solution
PoojaKumatkar
Super User
Super User

Hi @PEG ,

 

Edition - Concur Professional

You can find the expense user guide for all the topics on below link. 

https://help.sap.com/docs/CONCUR_EXPENSE/cd24ad794821491e8f65f76f61dffcc6/baeb7bbca6be4fa3984b5cd7ec...

 

In case if travel module is enabled for your site then you may check if any Travel Help option available in below section and access user guides from there. Unfortunately, I don't have option to share the URL with you.

From below section you can find all module related user guide information.

PoojaKumatkar_2-1758288939954.png

 

 

You can also download these guides using available PDF - Create Custom PDF option.

 

Note - These are standard documents which will not have custom configuration information. You can use these documents as a reference and create your own company specific document as per your system configuration. This will also have some additional feature information which you might not be using so you need to make the changes in document accordingly. 

PoojaKumatkar_1-1758288478854.png

 

If this answers your query then please mark solution as accepted. 

 

Thanks!
Regards,
Pooja

View solution in original post

Hi @cjmarimo ,

 

Can you please share Travel Help URL here for my future reference. It will be helpful for me to share in similar future community posts.

 

 

Thanks!
Regards,
Pooja

View solution in original post

Solution
PEG
Occasional Member - Level 2

Hello Kevin,

I usually use the Support Portal for customer usage questions. For my video questions, the community seemed more appropriate.
For this Explore Interactive Help permission, I'll therefore contact the Support Portal.

Good, end of day

View solution in original post

7 REPLIES 7
Solution
PoojaKumatkar
Super User
Super User

Hi @PEG ,

 

Edition - Concur Professional

You can find the expense user guide for all the topics on below link. 

https://help.sap.com/docs/CONCUR_EXPENSE/cd24ad794821491e8f65f76f61dffcc6/baeb7bbca6be4fa3984b5cd7ec...

 

In case if travel module is enabled for your site then you may check if any Travel Help option available in below section and access user guides from there. Unfortunately, I don't have option to share the URL with you.

From below section you can find all module related user guide information.

PoojaKumatkar_2-1758288939954.png

 

 

You can also download these guides using available PDF - Create Custom PDF option.

 

Note - These are standard documents which will not have custom configuration information. You can use these documents as a reference and create your own company specific document as per your system configuration. This will also have some additional feature information which you might not be using so you need to make the changes in document accordingly. 

PoojaKumatkar_1-1758288478854.png

 

If this answers your query then please mark solution as accepted. 

 

Thanks!
Regards,
Pooja
cjmarimo
Super User
Super User

Hello @PEG 

 

You can find links to manuals on the Concur homepage.

 

cjmarimo_0-1758289156003.png

BR,

Josep

Hi @cjmarimo ,

 

Can you please share Travel Help URL here for my future reference. It will be helpful for me to share in similar future community posts.

 

 

Thanks!
Regards,
Pooja
PEG
Occasional Member - Level 2

Hello Josep,

and thank you all for your support. Sorry, I didn't specify that I was looking for a user guide for the Travel module.

I had already read the articles on this Travel help page:
https://help.sap.com/docs/CONCUR_TRAVEL/794f91a25fbb4b708362c9b0df9f723b/bb4e99add95a497ab6fe4451cca...

 

So this is the best place to find help?

Because there are explanations there, but no illustrations.

 

I would have liked to find some "how-to" videos for beginners (booking a flight, a car, a hotel, a train, updating a profile, etc.)?"

There are a few in the TMC Toolkit


https://workzone.one.int.sap/site#workzone-notification?sap-app-origin-int=&/groups/fenK3ss2WBtJFbCo...

 

 

but they concern the old UI (and not in French).

 

Also under this link:
https://learning.sap.com/videos?page=1&lsc_product=Concur+Travel

 

The 2024 and 2025 videos seem to correspond to the New Concur Travel UI.

So this is where I should find these types of tutorials.


The videos are only in English, Isn't it?

 

Is this content only accessible to TMCs, or can end users (travel managers, self-travelers) also get it ?

 

Finally, I see "Explore Interactive Help" in your screenshot, and it's also for one of our customer configuration but not all of them.

This item needs to assign a specific role to the user ?

 

Best regards

 

KevinD
Community Manager
Community Manager

@PEG Hello there. I see that the company you work for is a Certified Concur Partner. Have you reached out to our Partner Support Portal to get assistance? We have a dedicated Partner Support team to assist with any help that you need. Our Partner team has told me to direct any certified partners to the Partner Support Portal. So, I would recommend submitting your questions there. 🙂


Thank you,
Kevin
SAP Concur Community Manager
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Solution
PEG
Occasional Member - Level 2

Hello Kevin,

I usually use the Support Portal for customer usage questions. For my video questions, the community seemed more appropriate.
For this Explore Interactive Help permission, I'll therefore contact the Support Portal.

Good, end of day