Travel arrangers - enable prepaid hotel options

apbush4779

I'm a new Concur administrator and our travel program is managed through AMEX rather than Concur Travel Direct.

I'm looking for best-practice recommendations for US and UK travel arrangers booking hotel accommodations for guest travelers. Currently, hotels are not charging the credit card on file at the time of booking, and we do not have prepaid hotel rates enabled, as I don't want it enabled for employees.

Are there alternative options or configurations that others have successfully implemented?

Managing these requests through AMEX can be challenging, and we are currently exploring an upgrade to a Travel Direct contract.

Thanks!

KevinD

@apbush4779 In my opinion, you are doing what I would do. Pre-paid hotels or hotels that charge a deposit aren't something I would have show up in Concur Travel. Could result in too much lost money if your employees often need to cancel or change the dates of the their trips.

Are there any other more specifics things you are looking for? There are many ways our customers configure Concur Travel, so there are many different answers you could get. Are you looking for alternatives when it comes to Hotel bookings or looking for what others are doing in regards to their total Concur Travel setup?

I'll await your reply.

Thank you,
Kevin
SAP Concur Community Manager
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apbush4779

Kevin - thanks for the response. I'm looking for best practice / what others do so that our travel arrangers corporate card is charged when booking for guests. our TMC is saying they can create a new travel rule class to allow prepaid hotel rates for guests but would not be able to book travel for themselves. This doesn't seem correct to me. I should say the issue is mainly in the EMEA region (UK).

do you know of a solution for this?

KevinD

@apbush4779 The TMC said the guests wouldn't be able to book travel for themselves? Did they say why? I'm asking for a reason, but would like to hear the TMC's reasoning first.

Thank you,
Kevin
SAP Concur Community Manager
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apbush4779

Kevin - they did not give a reason - I've gone back to AMEX to ask as it doesn't seem right.