Travel Itinerary is not being emailed to allow synching with Outlook- why

[kzierden]

Travel Itinerary is not being emailed to allow synching with Outlook- why

[KevinD]

@kzierden was it synching for you previously and has now stopped?

[kzierden]

Yes.  It stopped with the update to Concur in January of this year.

[KevinD]

@kzierden it's possible the settings in Outlook are a little different now and might need to be set. 

Open a new browser window and enter this link: https://outlook.office.com/mail/options/calendar/calendarInEmail. Be sure that your settings match what you see below.

Let me know if this fixes your issue.

[TheDavid]

If the itinerary isn't being emailed to Outlook these settings won't apply. Maybe the question is why aren't the intinerary's being emailed to begin with?

[KevinD]

@TheDavid you raise a good question. 

For those on this thread, your best option is to submit a help ticket to Concur Support so they can figure out why itinerary emails aren't being sent. 

[Susan_HMK]

This did not fix our issue.

[KimW]

We have the same issue and our Outlook reflect the above.