Travel Fusion

[almaes]

Can someone explain Travel Fusion to me?

For some reason my brain won't wrap around it.

[TriciaW · Accepted solution]

@almaes Hello.  Thank you for posting in the SAP Concur Community.  Travelfusion operates the largest global web-direct booking system. With connections to numerous websites – centrally managed through one web service – Travelfusion provides a deep level of website integration along with a simple and consistent booking process.

Concur has partnered with Travelfusion to access fares available only on select supplier websites. This streamlined booking process is available for carriers that are not accessible through GDS or direct reservation system integration. Travelfusion bookings are 100% automated and integrated into the same user-friendly interface travelers have come to expect from Concur.
Once a traveler decides on a given web fare and accepts the purchase conditions, an instant purchase takes place on the vendor website, and then Concur Travel updates the travel agency and corporate records. The website purchase process is completely integrated into Concur Travel, so the traveler does not leave the system to complete a booking.

Travelfusion must be enabled on each individual Travel Configuration and their are configuration settings/steps that need to occur.  I have attached the Travelfusion Guide for reference.

Remember to tag me if you respond or feel free to mark this post as Solved if you don't have further questions or comments. To tag me on your response, you click the Reply button, first thing to type is @. This should bring up the username of the person you are replying to.

[TriciaW · Accepted solution]

@almaes Hello.  Thank you for posting in the SAP Concur Community.  Travelfusion operates the largest global web-direct booking system. With connections to numerous websites – centrally managed through one web service – Travelfusion provides a deep level of website integration along with a simple and consistent booking process.

Concur has partnered with Travelfusion to access fares available only on select supplier websites. This streamlined booking process is available for carriers that are not accessible through GDS or direct reservation system integration. Travelfusion bookings are 100% automated and integrated into the same user-friendly interface travelers have come to expect from Concur.
Once a traveler decides on a given web fare and accepts the purchase conditions, an instant purchase takes place on the vendor website, and then Concur Travel updates the travel agency and corporate records. The website purchase process is completely integrated into Concur Travel, so the traveler does not leave the system to complete a booking.

Travelfusion must be enabled on each individual Travel Configuration and their are configuration settings/steps that need to occur.  I have attached the Travelfusion Guide for reference.

Remember to tag me if you respond or feel free to mark this post as Solved if you don't have further questions or comments. To tag me on your response, you click the Reply button, first thing to type is @. This should bring up the username of the person you are replying to.

[almaes]

@TriciaW  Once it's booked is there a record built in the GDS as well?

[lauramartins9]

Hello Tricia, 
Can you tell me in these cases, which party is reponsible to be able to provide an invoice of purchase? 
I am having issues, as I have bought my vueling ticket via this (I believe), but both travel agency (BCD travel) and airline (Vueling) are refusing to provide me with a invoice. They are stating that the purchase was not made via them, so they don't have access to it.

Hopefull that you are able to help me with this. 
Thank you very much! 
Laura Martins

[TriciaW · Accepted solution]

@almaes Yes, a PNR is built with a passive segment.  Your TMC (Travel Management Company) needs to support it.

[jodipar]

@TriciaW  I have this same problem as I am on the TMC side as a Travel Agent,  I recently had a client who booked a LCC on Concur that was a travelfusion booking paid directly to carrier thru the Concur/Travelfusion booking.  Yes our TMC supports the GK PNR being added into our GDS system in this case Galileo, however this is when the lines get blurred and I am at a loss of how to provide the correct response to the traveler who is now getting the run around from us the TMC and from Concur who provided the Travelfusion booking.   Here is what i know from my personal experience.  The customer is supposed to receive the confirmation and receipt directly from Travelfusion, if the customer perhaps deletes the email or claims they never received an email this is where the run around comes in.  The customer called the airline to request a copy of her invoice, she was told it was booked thru a TMC so she then calls us the TMC but we are not actually the TMC sure we can see the pnr in our GDS but the only thing we can see is the PNR locator in comments, our agency can't change or update these generic GK'd pnrs that were created by Travelfusion.  So where do we go from here?  Is it something that wasn't setup correctly on the Company side by their travel administrator?  I went thru the Travelfusion PDF Guide, and it isn't clear on if something needs to be done to set it up for the company that uses us as their TMC but when it comes to their choice in using Concur travel because it works with Concur expenses, there is a gray area.  Our TMC doesnt get paid by the company we provide our services to, to chase invoices that where booked thru Concur and booked with Travelfusion.  So when Concur says its not their job to provide the invoice and us as the TMC have been  told we dont provide the invoice, is Travelfusion a party that can be contacted to have them get the invoice, since they are the actual booking agent of these LCC carriers within the Concur System?   As you can see its very confusing,  the GK'd pnr in our GDS system that was created thru Concur does not provide any details of actual invoicing amounts and since we dont get paid or cant charge a service fee as the TMC we are not able to get an invoice for our poor end user.