Reservations not showing up at hotel? (Hilton properties)

[dobrie10]

Anyone else having issues with everything showing good in concur but the reservation not showing in your Hilton app but also the property not having you reserved as well?  I've had this happen so far three times this year. Have to call Amex travel and have them call the hotel to book my reservation. 

[KevinD]

@dobrie10 have you submitted this to Concur Support? If not, I would recommend doing so. That way they can look into it. Also, by submitting it to Concur Support, you would get updates about the status of the case.

[dobrie10]

Hey Kevin. So as of yesterday I believe the issue is resolved.  Funny thing though I don't have a real reason it was not flowing through to Hilton per my team and concur.  They just stated that they believe Hilton's system was not processing my reservations for some reason. All I know is booked travel for next two weeks and they immediately showed in my Hilton app Thank goodness. 

[KevinD]

@dobrie10 Whew! Great to hear. 

[dobrie10]

Did not as of yet.  I have my internal travel collegues working with them as we speak.  Thank you for assisting!

[KevinD]

@dobrie10 would you mind sharing what you hear back, please? This could benefit someone in the future. 🙂