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dobrie10
Occasional Member - Level 2

Reservations not showing up at hotel? (Hilton properties)

Anyone else having issues with everything showing good in concur but the reservation not showing in your Hilton app but also the property not having you reserved as well?  I've had this happen so far three times this year. Have to call Amex travel and have them call the hotel to book my reservation. 

5 REPLIES 5
KevinD
Community Manager
Community Manager

@dobrie10 have you submitted this to Concur Support? If not, I would recommend doing so. That way they can look into it. Also, by submitting it to Concur Support, you would get updates about the status of the case.


Thank you,
Kevin
SAP Concur Community Manager
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dobrie10
Occasional Member - Level 2

Hey Kevin. So as of yesterday I believe the issue is resolved.  Funny thing though I don't have a real reason it was not flowing through to Hilton per my team and concur.  They just stated that they believe Hilton's system was not processing my reservations for some reason. All I know is booked travel for next two weeks and they immediately showed in my Hilton app Thank goodness. 

KevinD
Community Manager
Community Manager

@dobrie10 Whew! Great to hear. 


Thank you,
Kevin
SAP Concur Community Manager
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dobrie10
Occasional Member - Level 2

Did not as of yet.  I have my internal travel collegues working with them as we speak.  Thank you for assisting!

KevinD
Community Manager
Community Manager

@dobrie10 would you mind sharing what you hear back, please? This could benefit someone in the future. 🙂


Thank you,
Kevin
SAP Concur Community Manager
Did this response answer your question? Be sure to select “Accept as Solution” so your fellow community members can be helped by it as well.