New Concur Guest Booking Tool

[coberndorf]

The Guest Booking tool has reappeared on our site. From what we can tell, the process is unchanged from when it was introduced earlier this year. Unfortunately, this tool does not align with our guest booking policy and has significantly increased the time required to book travel for individuals who do not have a Concur account.

We would prefer not to use this tool. Is it possible to revert to the previous version, which was working well for our needs?

[KevinD · Accepted solution]

@coberndorf if the Guest Booking option was removed and has now come back, this sounds like some sort of mistake as I don't believe we would turn this option on globally. I would submit a Help ticket to Concur Support and request it be turned off. 

[KevinD · Accepted solution]

@coberndorf if the Guest Booking option was removed and has now come back, this sounds like some sort of mistake as I don't believe we would turn this option on globally. I would submit a Help ticket to Concur Support and request it be turned off. 

[coberndorf · Accepted solution]

Hi Kevin,

Thanks! I did open a ticket with Concur, but since we use Amex GBT as our TMC, they referred me to them. Amex requested it be turned off on our behalf. It's now back to the previous version.

[KevinD]

@coberndorf AMEX GBT for the win. 

Glad it was an easy fix.

[MelissaBrannan]

Good Morning - Just looking for some clarification - the Guest Booking feature is available on our site.  Can someone confirm if this thread was the New Concur Guest Booking Feature being turned on and it should not have been and we should only be seeing the old Guest Booking Feature in legacy Concur?  I am just trying to figure out if the legacy version is okay to be using or if any rendition of this feature should be turned off.

Thanks!

Melissa

[KevinD]

@MelissaBrannan I believe the original poster was stating that they do not want the Guest Booking option at all. From the sounds of the post, it was the newer version of the Guest Booking option. My guess is that when the newer version went live, this person's site somehow had it turned on by mistake and they simply wanted it turned off.

I think it would also depend on if your company has moved to the New Concur Travel tool or not. If not, I think you would still be using the legacy version, which still should be okay.