Hotel Reservation

[DONGMINCHO]

Hello,
I am currently trying to book a Hyatt hotel using Concur, but I am unable to proceed due to the following error message: "Invalid loyalty card for this property."
I have checked my Concur Travel Profile, and my World of Hyatt account number is correctly entered. I have used this exact setup for my previous Hyatt bookings through Concur without any issues.
Could you please check why this kind of problem is occurring now?

[samasuraj]

Hi @DONGMINCHO 

Topic: Hotel Reservation

Please check the below. Hope this helps.

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SAP Concur Travel – Invalid Hyatt Loyalty Card

The hotel reservation system is rejecting the World of Hyatt loyalty number during booking validation,

even though it is saved correctly in your Concur profile.

Check:

1.  Verify the World of Hyatt program selection and membership number in your Concur Travel Profile.
2.  Remove and re-enter the loyalty number, then retry the booking.
3.  If permitted, book without the loyalty number and add it directly through Hyatt afterward.
4.  If the error persists, contact your Travel Management Company (TMC) or SAP Concur Travel Support with the hotel details and error screenshot.

This may be a property-specific or booking-provider validation issue and not an incorrect membership number.

Thanks & Regards

--

Samantha Prathikantam

SF_EC & ECP / SAP Concur Consultant

[nwhite1208]

I am having the same with Marriott. Before the change to making you add a guest profile, I was able to choose Marriott (not Marriott International), and was able to put in the Bonvoy number. Now I get the same message as this "Invalid Loyalty Card for this property". I shouldn't have to call the hotel to add it. 

[KevinD]

@nwhite1208 so I'm clear...you have a Marriott number listed on your travel profile and previously when booking Marriott, you did not get this error message. Is that correct? 

[KevinD]

@DONGMINCHO what is the exact hotel you are trying to book? If you give me the full name and city, I will take a look. I cannot promise I'll find anything, but it never hurts to have a second set of eyes.

[nwhite1208]

I am having the same with Marriott. Before the change to making you add a guest profile, I was able to choose Marriott (not Marriott International), and was able to put in the Bonvoy number. Now I get the same message as this "Invalid Loyalty Card for this property". I shouldn't have to call the hotel to add it. 

[samasuraj]

Hi @nwhite1208 

Please check the below. Hope this helps.

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The error “Invalid Loyalty Card for This Property” is occurring because the hotel booking system is rejecting the Marriott Bonvoy loyalty information.

The reasons may be due to:

1. Program Mapping: The new guest-profile workflow may be using a different Marriott loyalty program identifier.
2. Profile Synchronization: The Bonvoy number may not be transferring correctly.
3. Booking Provider Validation: The reservation system may be rejecting the loyalty details.
4. Incorrect Mapping/Integration: Since the error appeared after the guest-profile change, a loyalty mapping or integration issue is a reasonable possibility.

Thanks & Regards

--

Samantha Prathikantam

SF_EC & ECP / SAP Concur Consultant