Dear Concur Support Team,
I am writing to formally request a review of recent American Airlines airfare charges that have been processed to my corporate card. It has come to my attention that, despite having multiple valid flight credits available within my American Airlines account, new airline tickets continue to be charged rather than utilizing those existing credits.
I am particularly concerned because several of these credits are approaching their expiration dates. As a result, I face the risk of losing their value while additional airfare expenses are being incurred. Under these circumstances, it is difficult to understand why available credits are not being applied before authorizing new ticket charges.
I respectfully request that your team thoroughly review this matter and determine whether the available airline credits should have been utilized in accordance with applicable travel policies and procedures. If an error has occurred, I would appreciate any corrective action or adjustment that can be made to ensure these credits are properly applied before they expire.
Given the financial impact of losing these credits, I kindly ask for your prompt attention and professional assistance in resolving this issue. Your support in protecting and maximizing the use of available travel funds would be greatly appreciated.
Thank you for your time, consideration, and cooperation. I look forward to your response and to a satisfactory resolution of this matter.
Sincerely,
John M. Camacho
Project Site Engineering Senior Professional
Hitachi Energy
