Unable to verify DOB is correct in Concur profile

VKBerry

I have an employee whose DOB will not update correctly. His airline tickets show that he was born in 2026, thus flagging him as a minor and unable to get past TSA.

As a test, I checked my own profile and I am unable to verify that my own DOB is accurate

Does anyone know how to fix this?

KevinD

@VKBerry since DOB is masked for PII reasons, there isn't any way to verify the correct DOB. I would recommend submitting a help ticket to Concur Support. They might be able to see if from the back end and provide a way to ensure the correct date is listed on the profile.

I can only see what you see and if the DOB isn't saving correctly, it is either a glitch in the system or something the user is doing. Entering DOB is pretty straightforward, so I have to lean towards it being something with the system.

Thank you,
Kevin
SAP Concur Community Manager
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