Formal Request for Review and Adjustment of Airfare Charges and Unused Flight Credits

[johncamacho46]

Dear Concur Support Team,

I am writing to formally request a review of recent American Airlines airfare charges that have been processed to my corporate card. It has come to my attention that, despite having multiple valid flight credits available within my American Airlines account, new airline tickets continue to be charged rather than utilizing those existing credits.

I am particularly concerned because several of these credits are approaching their expiration dates. As a result, I face the risk of losing their value while additional airfare expenses are being incurred. Under these circumstances, it is difficult to understand why available credits are not being applied before authorizing new ticket charges.

I respectfully request that your team thoroughly review this matter and determine whether the available airline credits should have been utilized in accordance with applicable travel policies and procedures. If an error has occurred, I would appreciate any corrective action or adjustment that can be made to ensure these credits are properly applied before they expire.

Given the financial impact of losing these credits, I kindly ask for your prompt attention and professional assistance in resolving this issue. Your support in protecting and maximizing the use of available travel funds would be greatly appreciated.

Thank you for your time, consideration, and cooperation. I look forward to your response and to a satisfactory resolution of this matter.

Sincerely,

John M. Camacho
Project Site Engineering Senior Professional
Hitachi Energy

[KevinD]

@johncamacho46 hello there. Before I answer I want to explain, not only for you but other newer community members, that this Community team is NOT part of the Concur Support team. I feel this is important to know. Not only that, the Support team does not monitor this Community regularly. 

I just wanted clarify that this Community is not how our customers contact the Concur Support team. 

Now that I've gotten that out of the way, the good news is...you have me here to help. :-). When you do a travel booking, your company's travel agency fulfills all those bookings. They also should be applying all airline credits to your future bookings. Since it appears in your case they are not, I would highly recommend calling your company's travel agency and ask them about your credits and why they haven't been applied. Usually when you book a flight in Concur Travel, then cancel the flight, the system should let you know you have a credit with that airline and apply it to the booking, but ultimately it is up to the travel agency to get the credit applied. 

I do need to mention that there are some circumstances where airline credits cannot be applied to some of your future bookings. It depends on the fare rules of the original air ticket. Best option is to speak with your company's travel agency to see why your credits were not applied.