Adding New Passport

[FrankV1]

I am trying to add a new passport into Concur, but it is not accepting Passport place Issued (City, State).  I have tried leaving blank / London / HMPO, but think it thinks I am USA and so insisting on 2 letter state code or 3 letter province code. It will not let me save it until this field is completed.  

My language setting is English (United States) in the Settings - however there is no option for English (United Kingdom) so this is the only option.  Not sure if this is causing the issue with the above..

Any ideas please? 

[cjmarimo]

hello @FrankV1 ,

I have en‑US set as my language, I entered the fields as shown in the image:

I left field "Passport Place Issued" blank.

and I was able to save it.

If it doesn’t work for you when left field "Passport Place Issued"  blank, try entering “UK”:

 BR,

cj

[FrankV1]

Hi CJ

Unfortunately I have tried numerous times with different options and it does not save.  Leaving blank, UK, GBR - non of these options allow me to save.  I have an existing passport saved in there (now expired) and when I click on the bin icon, it also gives me the same message - us2.concursolutions.com says your profile cannot be saved (same reason the value in State/ Province field is not valid.  I have since logged out and in again on different days and same issue. 

[jwestbrooks1]

Can you edit the old passport info to update it to the current info?  maybe it is thinking you are trying to have two passports? 

[cjmarimo · Accepted solution]

Hi @FrankV1 ,

In this community post, they have the same issue and solve it by unchecking the emergency contact: State/province error - SAP Concur Community

Could you try?

BR,

cj

[FrankV1]

Hi CJ

It turned out that my Work Address had an invalid State/Province in the field, and so once I had left this blank, it then resolved the error.  Basically look at Work / Home / Emergency contacts and ensure that none of the addresses have anything in the State/Province field.  Until this is resolved then you can't continue to e.g. add new Passport.  

My passport details are now updated!

Thank you for your support

KR

V