Solved: Account shows as inactive and I can't access my c...

jschaefer21

My Concur travel account has always worked even up to a week ago. I went to log in yesterday and the account shows as inactive.

It is not allowing me to reset the account and produces the following message:

Hello,

You cannot reset two-factor authentication because your account is inactive.

Please contact your program administrator at your company if you have any questions.

Kind Regards, Customer Support Concur Technologies, Inc.

I have tried calling the number and it is a dead end as there is no support to do this. Is there a help ticket that can be created to get my account active again?

Who can I contact?

KevinD

@jschaefer21 I sent you a private message here on the community with a contact name.

Thank you,
Kevin
SAP Concur Community Manager
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KevinD

@jschaefer21 I sent you a private message here on the community with a contact name.

Thank you,
Kevin
SAP Concur Community Manager
Did this response answer your question? Be sure to select “Accept as Solution” so your fellow community members can be helped by it as well.

Account shows as inactive and I can't access my concur