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jschaefer21
Occasional Member - Level 1

Account shows as inactive and I can't access my concur

My Concur travel account has always worked even up to a week ago.  I went to log in yesterday and the account shows as inactive.

It is not allowing me to reset the account and produces the following message:

Hello,

You cannot reset two-factor authentication because your account is inactive.

Please contact your program administrator at your company if you have any questions.

Kind Regards, Customer Support Concur Technologies, Inc.

 

I have tried calling the number and it is a dead end as there is no support to do this. Is there a help ticket that can be created to get my account active again?

Who can I contact?

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