refund

ayush355 · ‎Jan 23, 2024

Hi,

I made a flight booking which costed 800 euros, claimed the expense and got it reimbursed from the company. Later I had to cancel the ticket because of the changes in the plan. I received back 500 euros from the cancellation. In my concur account it shows negative 500 euros transaction. Later again i made a booking which costed me 650 euros. The company is going to reimburse only 800, the difference of 150 euros will be paid by me. How should i handle this scenario in concur?

Thanks

Ayush

MelanieT · ‎Jan 23, 2024

@ayush355 Hello! You will want to reach out to your direct manager and/or your SAP Concur Admin for them to let you know how your company wants you to handle this. They may want you to expense all transactions from this scenario, but possibly not. That will be up to them to determine.

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Thank you,
Melanie Taufen
SAP Concur Community Moderator
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BEngelke · ‎Jan 23, 2024

Hi Aysuh,

I'm assuming the 800 euro tickets have already been reimbursed, so now you have new tickets for 650 euros and a credit of 500 euros to apply to that. Are you looking for your company to reimburse the additional 150 euros or just asking how to submit so it makes sense and you remain liable for the 150 euros?

ayush355 · ‎Jan 24, 2024

I am liable to pay 150 euros

KevinD · ‎Jan 23, 2024

@ayush355 So, I see these Airfare purchases were made on your company credit card. I do have a question, why do you think the company will only reimburse up to 800EUR?

Also, I would recommend asking your Travel Agency why you were not credit the entire amount of the ticket. Seems odd that you would lose 300EUR just from a cancelation.

Thank you,
Kevin
SAP Concur Community Manager
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ayush355 · ‎Jan 24, 2024

The budget for the travel from the company is 800, due to rebooking the total cost went to 950 euros, so the difference has to be paid by me

ayush355 · ‎Jan 24, 2024

The travel agency informed me that the cancellation change is 300 and I agreed to it.