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MM0699LZ
Occasional Member - Level 1

This expense cannot be submitted until it is matched to an imported card transaction.

I keep receiving this message on few expenses from my expense report. I has been more than 2 weeks now - and the expenses status haven't changed from: Pending card transactions. How should I go about it? Keep waiting for the the expenses to be "automatically" matched?   

5 REPLIES 5
KevinD
Community Manager
Community Manager

@MM0699LZ would these expenses happen to be for a rental car expense? Please let me know.


Thank you,
Kevin Dorsey
SAP Concur Community Manager
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MM0699LZ
Occasional Member - Level 1

Hi Kevin! These are actually Uber (business account) expenses. 

DavidHamid
New Member - Level 1

Hi there - I am experiencing the same issue.  Also same context (Uber car rides that were charged to a corporate Amex that is setup as a payment method in the Uber app).  I have multiple other charges with the exact details but without this error message.  I tried deleting an affected expense off the report and reimporting it but that didn't work.  Please advise? 

MM0699LZ
Occasional Member - Level 1

Hi Kevin! I am still waiting for help. My expense report can't be submitted due to the "matched to an imported card transaction" error. Please advise. 

DBlair
Occasional Member - Level 1

I have the same issue but with a hotel stay with Hampton Inn. After a month it still says Pending Card transaction. I verified I used my corporate card & I can't submit this until it is resolved.