How do I solve "This expense cannot be submitted until it is matched to an imported card transaction

[misungong]

Hi, this is Misun from LSEG.

I tried to submit my expense but got error for whole expense like "This expense cannot be submitted until it is matched to an imported card transaction. If this was not paid for with your corporate card, you may change the payment type of the expense to reflect 'Cash' attesting to payment out of your pocket for reimbursement." when I checked to "Card transaction" and see all my transactions are payed by company credit card as same as before. Could you give an advice how can I resolve this? Do you think I have to change payment type to Cash?

[MelanieT · Accepted solution]

@misungong I was able to look at your report and it looks like you have matched these.   Did you change something in the report?  Can you attach a screenshot of what shows up when you try and submit?  Make sure to block out any private data.  

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[jwestbrooks1]

in our set up when this happens usually starting all over helps.  So we have them delete the expense report and start over with a brand new expense report. This usually happens when a reservation is made that doesn't match up with a card transaction.  If they have paid out of pocket and have reservations in their expense report we have them delete the line after saving a copy of the itinerary.   just my thoughts and how we handle it. your situation may be different