Personal car mileage error

[Waynesto]

When I am entering my personal car mileage I am unable to submit the expense as I am receiving an error stating I must enter a purpose. Yet I have entered a purpose I type attend IBM service calls. But it just continually gives the error.

 

Using Android on galaxy s24 ultra 

[pnenes]

Have you tried resaving? Maybe the the exception wont clear but you may still be able to submit. 

[Waynesto]

Unfortunately that doesn’t work. 

[KevinD]

@Waynesto could you open the mileage expense and post screenshots of all the fields, please? What we see is just the error and not the expense entry details. Thank you. 

[Waynesto]

 

[Waynesto]

 

[Waynesto]

 

[Waynesto]

Hi Kevin. Any updates to my issue. Have you been able to view the images you requested 

[Waynesto]

Hi is anyone looking into this issue. I have had no response for 3 weeks. 

[cjmarimo]

Hello @Waynesto 

To send the car mileage you add it to a report. Could it be that what is missing is the purpose of the report and not the car mileage itself?
Look at the report header.

BR,

cj

[Waynesto]

Hi, no that’s not the issue. As I have a purpose in the main report. I never had an issue until about December 2023. Prior to that it worked fine. Not sure if this an update of android that is causing the issue   

[TammyK]

Just a thought since this was 3 weeks ago.  A few weeks ago there were issues with Google Maps and Concur just recently fixed that problem as it was affecting all users.  The issue was just the maps portion but I noticed over the years if an expense report was created "prior" to a Concur System update or fix, it affects any old reports.  When this occurs we would simply "re-roll" the report in to a "NEW REPORT" and it would clear any errors.  Sometimes we had to delete expenses or the expense report and start a new one.

Not sure if that will help, but it's just a glitch that occurs when there are updates or changes behind the scenes and that is how we always make the error go away.  😃