Personal car mileage error

[Waynesto]

When I am entering my personal car mileage I am unable to submit the expense as I am receiving an error stating I must enter a purpose. Yet I have entered a purpose I type attend IBM service calls. But it just continually gives the error.

 

Using Android on galaxy s24 ultra 

[pnenes]

Have you tried resaving? Maybe the the exception wont clear but you may still be able to submit. 

[Waynesto]

Unfortunately that doesn’t work. 

[KevinD]

@Waynesto could you open the mileage expense and post screenshots of all the fields, please? What we see is just the error and not the expense entry details. Thank you. 

[Waynesto]

 

[Waynesto]

 

[Waynesto]

 

[Waynesto]

Hi Kevin. Any updates to my issue. Have you been able to view the images you requested 

[Waynesto]

Hi is anyone looking into this issue. I have had no response for 3 weeks. 

[cjmarimo]

Hello @Waynesto 

To send the car mileage you add it to a report. Could it be that what is missing is the purpose of the report and not the car mileage itself?
Look at the report header.

BR,

cj

[Waynesto]

Hi, no that’s not the issue. As I have a purpose in the main report. I never had an issue until about December 2023. Prior to that it worked fine. Not sure if this an update of android that is causing the issue   

[TammyK]

Just a thought since this was 3 weeks ago.  A few weeks ago there were issues with Google Maps and Concur just recently fixed that problem as it was affecting all users.  The issue was just the maps portion but I noticed over the years if an expense report was created "prior" to a Concur System update or fix, it affects any old reports.  When this occurs we would simply "re-roll" the report in to a "NEW REPORT" and it would clear any errors.  Sometimes we had to delete expenses or the expense report and start a new one.

Not sure if that will help, but it's just a glitch that occurs when there are updates or changes behind the scenes and that is how we always make the error go away.  😃

[PoojaKumatkar]

Hi @Waynesto ,

Can you please try to login to web application, re-save all header, entry forms and try to submit an expense if you have not done this before. Could be exception message get evaluated on submit event. 

If this doesn't work, try deleting this expense report, create new expense report with car mileage and submit. Let's see if you are still getting same error message.