Hotel Billing Mistake

[AbbyN]

In April, I booked hotel rooms for June for employees who are traveling to our state, however, the hotel incorrectly charged me for one night in April. The hotel realized their mistake and reimbursed the charge on my card. So, I currently have an expense report with both the charge and reimbursement. The issue I have is the charged line needs an itemized bill which I do not have since this is just a billing mistake. Of course, I cannot submit the report with this error though. How can I fix this problem? I appreciate any help/info!

[KevinD]

@AbbyN I'm looking at your report. It is not asking for an itemized bill, it is asking you to itemize the entry. Open your report, click on the entry, then click the Itemizations tab. When the itemization fields appear, type the total of 167.39 in the first Room Rate field. Click Save. That should do it. 🙂

[AbbyN]

Thanks, @KevinD ! I will do that, however, I still don't have a receipt and cannot submit without a receipt. What do you suggest?

[KevinD]

@AbbyN I would use the comment field to provide an explanation that it was an incorrect charge and has been refunded, as they can see with the credit/refund entry. 

[AbbyN]

@KevinD Got it. Thank you for all your help!

[MelanieT]

@AbbyN Do you have the CC bill that shows the credit?  Or you can do a Missing Receipt Affidavit, as I see that is an option for you too!

[AbbyN]

@MelanieT I do not have the credit CC bill yet, but that's a good idea. Thank you for the info!

[MelanieT]

@AbbyN  You are so welcome!