Just noticed this was from 2018 - but perhaps my comments will help someone else. We had this same situation. I will say that the files once extracted were huge and I spent several full days downloading them ! We never did create an Access database for them and our files were never recreated into a "report" type format. I have needed to access the images several times since for audit purposes and was able to find them quite easily. I would strongly suggest running report of all expense submissions prior to the account being disabled, our SAP system identifies reports with the legacy report number, the data dump used the Report ID for images. With the spreadsheets I'd downloaded of reports containing these fields I was able to search and find the required information. One thing you may want to consider, and this was done by one of our other operating companies - is to retain the "old" version of Concur which gives you continued access for reporting and obtaining data. They have been able to retain their version at a minimum cost under what was called an "evergreen" plan. A few other comments, and perhaps some of this has changed since we did this (in 2019).
Timeline – disconnect data was available for us approximately 3 months after our contract termination. Once you have been provided with the disconnect report you have a month to download the data. I had to follow up with Concur several times before obtaining the disconnect instructions and the file access.
Note that our system did not permit opening of .exe files which is the format provided by Concur. After contacting our security team and IT group, I was able to download using Chrome Browser. It was not possible to do via Internet Explorer. Unable to comment on other browsers (Edge).
Time involved – data download took several days and I was able to download only a few files concurrently. Note that password has to be entered for each file, and you cannot copy/paste this password. This is outlined in the disconnect instructions but until I did it, I did not realize how much additional time this would involve. Password provided is complex - 12 characters including special characters and caps, etc. and you must manually type this in for each file being downloaded.
File names (.zip files) of image extracts – unfortunately, these file names are not unique and do not tie back in any way to the reports or to dates.
Image files – are in .pdf format. One .pdf per report and identified by the Report ID in Concur, e.g.: 0771F4604F3A4FEAA666
“Orphan” Images – not all image files will tie back to a report. Any images that the user has uploaded to their account, but did NOT attach to a report, will also be included.
Data files – these are “flat” file of all the data fields to be used as an index and/or to create an Access (or other) data base where you can create reports. There were several different files, for header information and detail information. We did not create a data base with these.
