Delays in Audit

[decmatt]

Hi

I have a report that is now over 5 working days (submitted on 28th June) without a Concur Audit, what is causing the delay?

[KevinD]

@decmatt our Audit Service is currently experiencing a backlog of approvals. This happens from time to time when there is an inordinate amount of submitted reports. 

If it gets too much longer, you can reach out to your Finance department and ask them to push the report past this phase. 

[SharronL]

You are lucky only having delays of 5 days.  We have claims 2 and 3 weeks, sitting waiting on the audit team.   Have logged many cases.   This, for us, has been going on for many months now, from March really.   Following a contact with client success team last month, they expediated a batch of claims.   But again this month we have many waiting 2 and 3 weeks on some claims.   I have pushed through the low value claims but its not our company policy to do this for high value items.   

[SharronL]

I did wonder if it might be because we only have the Concur Expense basic package🤔