Card stops syncing

[MicheleMartin]

What causes the card to stop syncing with the merchant? I have been instructed by Concur help that the employee needs to go to their settings and resync the card. Is there anyway the ADMIN can fix this when it happens? My staff work from their phones and are not computer savvy. Any suggestions would be appreciated. Thanks,

[TriciaW]

@MicheleMartin I think we need more information please.  Are you talking about the credit card in the user Travel profile?  Do you have a case open that I can look at?

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