Accidental Personal Charge on Company Card

[trisha_s]

I accidentally used my Company card for a personal expense. What is the process on Concur? I selected Personal Expense as expense type and checked 'Personal Charge on Corporate Card' and it's giving me alert saying "This report has a cash advance and/or personal amount due the company. Please add any out-of-pocket expenses pending or a 'Cash Advance Return' Expense Type to the report for the amount owed and send in the payment." 

When I add a second expense to the same claim selecting 'Cash Advance Return' Expense Type with the same amount and click submit claim, it says: (1) requested amount: the amount (2) total paid by company: the amount charged (3) total paid by employee: zero dollars

I am not sure if this is the correct process or if anything else needs to be done before submitting the claim. Can someone explain?

[KevinD · Accepted solution]

@trisha_s I see you figured out the issue. 🙂

[lrwg]

I had the same issue and followed the steps to submit the report this way, however, how do we pay the company the personal expenses due? It is auto drafted from direct deposit in the same way expenses due come in (but pulling money), or do we need to manually send something in? Thanks,

[omaromeish]

Hi Kevin, 

I am getting the same error "This report has a cash advance and/or personal amount due the company. Please add any out-of-pocket expenses pending or a 'Cash Advance Return' Expense Type to the report for the amount owed and send in the payment." 

How did you solve this issue and submit the report? 


Thank you. 

Best, 
Omar Omeish

[TheaOtt]

@KevinD what is the solution? I also receive this message:

 This report has a cash advance and/or personal amount due the company. Please add any out-of-pocket expenses pending or a 'Cash Advance Return' Expense Type to the report for the amount owed and send in the payment." 

When I select Cash Advance Return, I have to fill in "Payment number" (Wire transfer confirmation number), "Issuing Bank Name" and "Amount". What is the payment number number and which issuing bank should I add? Mine or my company's?

[KevinD]

@TheaOtt I'm looking at your report and it appears you filled out all the information. I would think the issuing bank would be your bank. If you aren't sure, check with your direct manager. They should be able to provide some insight. Another help option is using the help link you can see at the top of the Company Notes section on the SAP Concur Home screen. 

[KMRoach]

This is not a solution.  What is the solution?

[peterman828]

I had similar issue where i accidentally charged my corporate card for a personal uber.  I was able to change the form of payment within Uber, days later.  Uber issued a refund to corporate card.  Will Concur recognize this and discard original charge?

[peterman828]

it did seem to recognize and i was able to delete the expense/report in order to discard event 

[omaromeish]

Hi Trisha, 

I am getting the same error "This report has a cash advance and/or personal amount due the company. Please add any out-of-pocket expenses pending or a 'Cash Advance Return' Expense Type to the report for the amount owed and send in the payment." 

How did you solve this issue and submit the report? 


Thank you. 

Best, 
Omar Omeish

[KMRoach]

DOES ANYONE HAVE A SOLUTION TO THIS ISSUE?

[leedau]

@KMRoach Thanks for posting. There are a few items mentioned above. What is your issue? If you provide details, we can see if a community member can help. 

[KMRoach]

Last month, I used my Corporate card on Amazon to purchase PPE for a contractor.  Somehow, my payments started defaulting to the Corp Card.  Some of the items I could return to Amazon and washed out the charges.   I already filled out an expense for those. There is one last charge that I cannot return.  I need direction on how to expense it and how to reimburse NG.

[leedau]

@KMRoach Thanks for the follow up post. You should be able to check the Personal Expense check box. However, I will send you contact information to contact your Concur Admin to see how they want you to manage this last transaction.