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gbfranke
New Member - Level 1

Expenseit in Concur Mobile App not working

My users are telling me that the SAP Concur mobile app requires their phone to have a PIN set.

Understandably, this can be considered quite a hassle as it affects every other function and use of the phone.  

Is there a way to disable the 'phone level' PIN and rely on just a username and password for using the mobile app?

Thanks in advance.

Gary

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2 Replies
SAP Concur Employee
SAP Concur Employee

Re: Expenseit in Concur Mobile App not working

Hi @gbfranke,

Good day.

To understand the issue, are you referring to using  the same passwod that your Users use to log in to their Concur account on the web to log in to Concur mobile app?

Regards,

Anna

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DavidW
Routine Member - Level 1

Re: Expenseit in Concur Mobile App not working

The pin is for pairing the device to the account.

I tell my users, "It is like the bluetooth in your car."

Never run into any issues except for when they get a new phone and need a reset.

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