lyft app is connected, but receipts are not being sent to Concur

[stevenkimbell]

I went through the app connection process in the Lyft app after connecting Lyft to my Concur account.  I have had 10 rides since over at least two weeks, but none of them are showing up in Concur.

[dlamont]

Hi @stevenkimbell, make sure you are using the same profile in Lyft that you attached to Concur.

Also check your Concur profile:

• make sure you've "verified" your email account in Concur - should say "verified". 
• And enable e-receipts (Other Settings within Profile)

[stevenkimbell]

I checked to ensure the email was verified.  The Enable E-Receipts is not showing in my profile settings, there is no "Other" category available.  Had another ride just this week and no receipt is being uploaded. 

[KevinD]

@stevenkimbell have you tried reaching out to Lyft? Sounds like you have done everything correctly as far as connecting your Lyft and SAP Concur profile both from the App center and in the Lyft app. 

Our documentation says to contact the vendor in these situations. If you go back to the App center within SAP Concur and go to Lyft, there should be a Support button to show you how to contact them.