Unable to submit expense claim

[Qing]

I have an expense on my corporate card that I have a receipt that matches the expense. I'm unable to submit the claim and get an error message of "this expense cannot be submitted until it is matched to an imported credit card transaction". How do I resolve this error?

[cjmarimo]

Hello  @Qing , 

 

 

The most common cause of this error is that the expense was created using a corporate card payment method, but the card transaction has not yet been linked to the expense within Concur. 

How to Resolve It

Option 1: The Card Transaction Already Exists in Concur

1. Go to Available Expenses.
2. Check whether the corporate card transaction is listed.
3. Add it to the same expense report.

If you already have a manually created expense or an attached receipt, select both entries and use the Combine function to link them together. 

Option 2: The Card Transaction Has Not Yet Been Imported

If the charge does not yet appear under Available Expenses, you will need to wait for the transaction to be imported from the card provider. Import times may vary depending on the card issuer.

SAP Concur indicates the following average import timelines when the corporate card is properly assigned to the user's profile and an automatic card feed is in place:

• Domestic charges: up to 10 calendar days from the transaction date. 

International charges: up to 21 calendar days from the transaction date.

(Reference: When Will My Corporate Credit Card Transaction be Imported into SAP Concur? - SAP Concur Community)

Option 3: The Expense Was Not Paid with the Corporate Card

If you actually paid for the expense out of pocket, edit the expense and change the Payment Type from Pending Card Transaction to Cash.